Section 1 — Application |

To effectively carry out your duties, you will need access to various applications and tools. Below are the key applications utilized by the Web Team:

Section 2 — BAU Activities

As a member of the Web Team, you will be involved in various day-to-day activities. Some common tasks include:

Content Updates and Maintenance

• Regularly update and maintain web content across our websites, ensuring accuracy, relevance, and adherence to branding guidelines.
• Use the Content Management System (CMS) to make content modifications, including text, images, multimedia elements, interactive features, and downloadable resources.
• Collaborate with stakeholders to gather updated content, review and edit content for clarity and consistency, and publish approved changes to the live websites.
• Conduct periodic content audits to identify outdated or irrelevant information and propose updates or removals accordingly.

Bug Fixes and Issue Resolution

• Collaborate with the development team to identify, prioritize, and resolve bugs or technical issues on our websites.
• Utilize the bug tracking system (JIRA) to report identified issues, provide clear reproduction steps, and assist in the debugging process to ensure timely resolution.
• Conduct thorough testing and quality assurance of bug fixes to validate their effectiveness and prevent regressions.
• Communicate with stakeholders to provide updates on issue resolution progress and ensure customer satisfaction.

Performance Optimization and Monitoring

• Continuously monitor website performance metrics, such as page load times, server response times, and resource utilization, using tools like New Relic and Google Analytics.
• Analyze performance data, identify bottlenecks, and work closely with the development team to implement optimization strategies and improve overall website speed, scalability, and user experience.
• Optimize website assets, including images, scripts, and stylesheets, to minimize file sizes and reduce page load times.
• Conduct performance testing, both in controlled environments and real-world scenarios, to validate the effectiveness of optimizations and make data-driven decisions.

Quality Assurance (QA) and Testing

• Play an active role in the QA process by thoroughly reviewing and testing web pages, features, and functionality to ensure they meet the required standards.
• Conduct comprehensive cross-browser and cross-device testing to ensure consistent performance and functionality across different platforms and screen sizes.
• Utilize automated testing tools and frameworks, such as Selenium or Cypress, to streamline testing processes and improve efficiency.
• Collaborate with developers to reproduce and investigate reported issues, provide detailed bug reports, and assist in the resolution process.

User Support and Troubleshooting

• Provide prompt and effective support to internal stakeholders and end-users regarding website functionality, troubleshooting, and general inquiries.
• Respond to support tickets or inquiries promptly, offer solutions, and escalate complex issues to the appropriate team members when necessary.
• Maintain a knowledge base or documentation repository with frequently asked questions, troubleshooting guides, and best practices to assist users in resolving common issues independently.
• Continuously monitor user feedback channels, such as customer feedback forms or user surveys, to identify areas for improvement and address user concerns proactively.

Security and Compliance

• Stay updated on the latest security best practices and assist in maintaining robust website security measures to protect sensitive data and mitigate security risks.
• Collaborate with the security team to ensure compliance with industry regulations, such as GDPR or PCI DSS, and internal security policies.
• Conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security vulnerabilities.
• Implement security controls, such as SSL certificates, firewalls, and access controls, to safeguard websites against unauthorized access and data breaches.

By diligently performing these BAU activities, you will contribute to the ongoing success, functionality, and security of our web estate.

Questions?

If you have any questions or need further clarification on any of the tasks mentioned above, feel free to reach out to your team lead or the Web Team manager for guidance and support.

Section 3 — Work split

The Web Team follows a well-defined work split process to ensure efficient task management and collaboration. Here's an overview of how work is divided among team members.

Content Updates and Maintenance

• Assign team members to specific websites or sections of the web estate for regular content updates and maintenance.
• Each team member will be responsible for reviewing and updating content, ensuring accuracy, relevance, and adherence to branding guidelines.

Bug Fixes and Issue Resolution

• Monitor the bug tracking system (JIRA) and assign team members to specific bugs or issues based on their expertise.
• Collaborate with developers to identify, troubleshoot, and resolve reported bugs, ensuring timely resolution and minimal disruption to website functionality.

Performance Optimization and Monitoring

• Designate team members to focus on website performance optimization and monitoring.
• Regularly review performance metrics, conduct audits, and work with the development team to implement optimization strategies to enhance website speed, responsiveness, and user experience.

Quality Assurance (QA) and Testing

• Allocate team members to QA tasks, such as reviewing web pages, features, and functionality.
• Conduct comprehensive cross-browser and cross-device testing, identify any issues or discrepancies, and provide detailed feedback to developers for remediation.

User Support and Troubleshooting

• Designate team members to handle user support and troubleshooting requests.
• Respond promptly to user inquiries, provide assistance with website functionality, troubleshoot issues, and escalate complex problems to the appropriate team members for resolution.

Security and Compliance

• Assign team members to stay updated on the latest security best practices, regulations, and compliance requirements.
• Collaborate with the security team to conduct regular security audits, implement necessary security measures, and ensure adherence to industry standards and internal policies.

By following this work split approach, the Web Team maximizes efficiency, ensures proper task allocation, and fosters effective collaboration among team members.

Questions?

If you have any questions or need further clarification on any of the tasks mentioned above, feel free to reach out to your team lead or the Web Team manager for guidance and support.